TCS offer full project management as standard with any project that is signed off.
From concept to completion, we have experienced professionals on hand to oversee any size of project. We always provide Risk Assessments and our team are fully qualified to carry out the tasks with the appropriate training in place.
We are available at every stage of the process, on the phone, by email or in person to ensure you are happy with the progress, and to help with any changes that need making.
Break and Fix
Hardware failures within your core infrastructure can compromise the service you deliver. The Break-Fix service from TCS gives you access to a team of skilled engineers to enable hardware problems to be resolved quickly.
So, why would you want it?
- Service tailored to your needs
- Quick response time
- Nationwide coverage
- Certified, skilled engineers supported by senior technical consultants
- Single number to call for any hardware failure
When it comes to maintenance of your IT infrastructure, there are two options – reactive and preventative.
The reality is not all business are able to have a fixed maintenance plan in place and will require some reactive maintenance support to keep their systems online. Having regular support and maintenance of your system will assist to ensure reliability, reduce downtime and extend the working lifecycle of your equipment.
At TCS, we are on hand to offer a reactive maintenance service 24 hours a day, 7 days a week, 365 days a year.
We have a team of experienced engineers who are ready and waiting to provide assistance at any time of the day for key services such as:
- Network Infrastructure support
- Security System support
- Smart Building support
All inbound support calls are received and managed at our head office before being assigned to the most relevant engineer that can assist with the issue. On occasions, our engineers may be able to resolve a fault remotely to get systems back online as quickly as possible. However, if a site visit is required then this will be arranged to ensure your systems are fully functional.
We have engineers that operate right across the UK and are able to respond to faults within a quick timeframe. We store a range of spares which could be swapped out for faulty equipment until a replacement is sourced, to serve as an interim solution.
In recent years at TCS we have developed an extensive track record of reactive maintenance services from resolving network issues in Educational institutes to fixing broken security solutions in shopping centres.
If your business requires a fixed maintenance solution, TCS can provide flexible Service Level Agreements (SLA’s) to suit all operational and budgetary requirements. As a systems integrator, TCS are able to offer Preventative Maintenance services in the following key areas:
- Network Infrastructures
- Security systems
- Smart Building Networks
Our monthly and annual support options allow each client to pre-plan maintenance schedules and control annual maintenance spends. This offers a number of benefits which includes:
- Fixed SLA’s
- Planned Site Visits to complete Preventative Maintenance
- Greater cost savings
- Free site audit
- Full inventory of maintained equipment
- Unlimited access to the TCS helpdesk
- Single point of contact to register support requests
- Increased control of annual support expenditure
Audits & Surveys
TCS are proud to offer business a complete site survey and audit to investigate their existing data cabling and networking infrastructure system performance.
Amongst other things, these surveys include:
- Checking you are getting the correct data transmission rate for your category of cable
- Extensive testing of wiring and connections to uncover performance faults
- The viability of onsite equipment to determine if it is best suited to the businesses objectives
- Identify bottlenecks and areas of strengths and weaknesses in your network
We provide surveys for Cat cabling installations to all specifications and a complete range of fibre optic cabling; testing the complex features of both categories in internal and external environments.
At the end of the site survey, a full report will be delivered as part of a direct consultation. This is then followed by technical advice and recommendations on professional solutions to deal with any performance problems that are uncovered.
Creating a solid foundation for your IT is crucial to your business. As such, our team of engineers will work with you to design and implement a system that addresses your current, short-term and long-term IT needs.
Through collaboration you, we strive to create the most cost-effective and efficient solution. This includes the implementation and conversion of servers or networks as well as structured cabling, storage management and business applications.
Would you like to make your own quote?
With our Customer Portal, you can sign up and access your very own Schedule of Rates. From here you will be able to build your own quote depending on your requirements. You can find our Customer Portal here and for more information, call our team on 01642 610728